FAQ – Strange Collectibles

Pre-Order & Back-Order Policy

Q: What is your pre-order and back-order policy?
A: When you place a pre-order or back-order, your payment is charged at checkout. This secures your item as soon as it becomes available. Please note: release dates are subject to change due to manufacturer delays. We'll keep you updated on any changes as soon as we receive new information.

Q: What if the release date for a pre-order item changes?
A: Release dates can shift due to manufacturing or shipping delays. If that happens, we’ll notify you with the updated release date as soon as we have it.

Shipping

Ordering

Q: Is it safe to use my credit card on your website?
A: Yes, your security is our top priority. Shopify uses industry-leading security and encryption to protect your payment details throughout the checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and Buy Now Pay Later options like Affirm (subject to eligibility).

Q: Can I use promotional codes or discounts?
A: Absolutely! You can enter valid promo codes during checkout before completing your purchase.

Have other questions not covered here? Feel free to contact us!