FAQ – Strange Collectibles

Pre-Order & Back-Order Policy

Q: What is your pre-order and back-order policy?
A: When you place a pre-order or back-order, your payment is charged at checkout. This secures your item as soon as it becomes available. Please note: release dates are subject to change due to manufacturer delays. We'll keep you updated on any changes as soon as we receive new information.

Q: What if the release date for a pre-order item changes?
A: Release dates can shift due to manufacturing or shipping delays. If that happens, we’ll notify you with the updated release date as soon as we have it.

Shipping

Q: Do you offer international shipping?
A: Currently, we only offer domestic shipping within the United States.

Q: How long does shipping take?
A: Standard shipping typically takes 1–3 business days. During peak seasons (e.g., holidays), please allow 3–5 business days due to higher volume.

Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking number so you can monitor the delivery progress.

Ordering

Q: Is it safe to use my credit card on your website?
A: Yes, your security is our top priority. Shopify uses industry-leading security and encryption to protect your payment details throughout the checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and Buy Now Pay Later options like Affirm (subject to eligibility).

Q: Can I use promotional codes or discounts?
A: Absolutely! You can enter valid promo codes during checkout before completing your purchase.