Ordering

Q: Is it safe to use my credit card on your website?

• A: Yes, your security is our top priority. We use industry-leading payment processors, including Stripe and PayPal, to handle your transactions securely. These platforms are renowned for their rigorous security measures and encryption protocols, ensuring your credit card information is protected during the entire checkout process. Rest assured that your financial data is in safe hands when shopping with us.

Q: What payment methods do you accept?

• A: We offer a range of payment options, including major credit and debit cards, Google Pay, Apple Pay, AfterPay, PayPal, and Affirm, for secure and hassle-free payments.

Q: Can I apply promotional codes or discounts to my order?

• A: Yes, during the checkout process, you’ll have the option to apply any valid promotional codes or discounts to your order. Be sure to enter the code in the designated field.

 Shipping

Q: Do you offer international shipping?

• A: Currently, we only offer domestic shipping within United States.

Q: How long does shipping take?

• A: Our standard shipping time is 1-3 business days. During the holiday season, please expect shipping to take 3-5 business days due to increased demand.

Q: Can I track my order’s shipping progress?

• A: Yes, once your order ships, we’ll provide you with a tracking number so you can monitor its delivery progress.

Returns and Exchanges

Q: What is your return and exchange policy?

• A: We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, please contact our customer support within 30 days of receiving your order for assistance. Read more

Contacting Customer Support

Q: How can I contact your customer support team?

• A: You can reach our friendly customer support team via email at [email protected] or through our “Contact Us” page on the website.

Pre-Order and Back-Order Policy

Q: What is your pre-order and back-order policy?

• A: When you place a pre-order or back-order with us, your payment will be charged at the time of order placement. This helps us secure your item as soon as it becomes available. Please note that the release date of pre-order items is subject to change due to manufacturer delays. We will keep you informed of any such changes and provide updated release dates when available. Thank you for your understanding and patience as we work to deliver the latest and most exciting toys to you!